[Resolved] Croma — bajaj - food processor

Manandkumar

Address:	Hyderabad, Andhra Pradesh
Website:	www.croma.com

We purchased Bajaj Fx 1000 from Croma on 30 June 2018, the bill no SLA[protected] and after coming home we tried it and it didn't work.
I tried reaching Croma [Attapur, Hyd] branch [A152] none of them respond.
A Bajaj repair person should up and said he will open the processer and repair it. I don't understand if CROMA is selling damaged pieces on the name of "Infinity Retail".

Though it's been 17 days none has responded and there's no proper escalation matrix published on the website which is a mandate for the consumer to escalate the concerns. It's just an email id who will never respond in time.

Finally, I've posted it in the Department of Consumer Affairs

After this experience, I would like to get my money back and never going to buy or recommend any to CROMA.

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Sep 17, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2018

Croma Customer Care's response Dear Manand Kumar,

We are sorry for an unpleasant experience. we are unable to track your details. Kindly help us with your contact number, email ID and invoice number via given link: https://bit.ly/2mP9Iae

Croma, Making Every Day Brighter