[Resolved]  Croma — broken ac remote in the box and no ac demo service

Address:

New Delhi, Delhi, 110027

I purchased a croma split ac 1.5 ton from croma, rajouri garden, new delhi on 12th may 2018 and scheduled its delivery on 21st may and installation on 22nd may 2018. Accordingly, it was delivered and installed as per the dates.

However, on opening the box the ac remote was found to be broken and an immediate complaint was registered online, i. E. On 22nd may 2018. I got no revert from them. Next day morning i. E. On 23rd may, i called there customer care to enquire, so they told me the issue was under process and further they 'escalated' the issue to give me prioritized service.

2 days passed an still no response from there side. So, i went to croma store on 25th may to meet them and ask about the issue in person. The lady at the service centre of croma, rajouri garden informed me after duly checking her records, that the issue was already escalated and that they could not provide me the remote by hand there only because they didn't have stock at the store. Further, she promised to that she would call me and inform about the status of my complaint and when can i expect the new remote. As expected i didn't receive the call.

Next day, i. E. On 26th may again i had to take a visit at croma, rajouri garden (Which i started to hate eventually). The lady apologized for her mistake and gave me contact no. Of mr. Shamim, who was the service manager of the store and asked me to contact him directly. I called him and he said i would receive the remote at my residence on 31st may and on same day the person, who will come to deliver the remote would give me ac demo as well. As expected on 31st may as well no one turned up at my place.

Therefore, on 31st may as well i made my 3rd visit there. This time too staff seemed to be quite casual in there approach. However, they told me that i would receive the remote the next day, i. E. On 1st june. Obviously, i didn't receive it that day also.

Poorest service and some 3rd grade staff and managers.

Yes, still i haven't received the ac remote.