[Resolved] Croma — Cheating by croma store - scammed me with ac dry filter service which I did not required -Executive told it is free but charged me

[Resolved] Croma — Cheating by croma store - scammed me with ac dry filter service which I did not required -Executive told it is free but charged me

T Tusker23 Feb 16, 2023 Feb 21, 2023 This thread was updated on Feb 21, 2023

I've purchased washing machine yesterday. I've selected IFB washing machine from Amravati (Maharashtra) Retail store of Croma. At the time of purchase, Croma executive told us that AC service(dry) is complementary along with washing machine. I refused to take this service. Executive told me that it is free of cost. At the time of payment, when I checked the invoice, they have charged me Rs. 699 extra for AC service(dry) which I did not asked for. Please suggest what to do? Also the IFB washing machine I have purchased shows the cost of Rs. 29990 on online site while they have charged me the invoicing of Rs. 30545.30 i.e they have charged me Rs. 555.30 extra. Croma store has cheated me for total amount of Rs. 1254.30 Please resolve my issue and arrange refund on urgent basis. +3 photos Was this information helpful? No (0) Yes (0)
Apr 17, 2023 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Feb 21, 2023 Croma Customer Care's response Hello Tushar, the refund has been processed from our end, and the amount should reflect in the source account within 5 to 7 working days. If you need any additional assistance, please get in touch with us.
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Croma Customer Care

from Mumbai, Maharashtra

Feb 16, 2023

Verified Support

Hi, we are sorry for the hassle you have faced. We have forwarded this issue to our concerned team, and we will get back to you with an appropriate resolution at the earliest. We really appreciate your patience in the interim.