[Resolved] Croma — Cheating sales executive and sold laptop which is not relavent to demo shown

Suresh Jambunathan

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600024
Website:	cromaretail.com

I ordered hp envy series laptop from croma retail North Usman Road, chennai.

I ordered date is March 26th and they said in 3-4 days it will be delivered. But when i call Mr. Prasanth who is incharge for sales said due to financial year the stock is not updated and it will be updated on Friday and delivered on Friday . Means April 1st.

Then i called that guy and he is not picking the call, later i called from landline number immediately he attended the call and said sorry it will be delivered Sunday surely.

I waited until Sunday afternoon and went to showroom and asked for return or refund the product then they delivered the product.

Shocking is i said i need small laptop with compatible one now they delivered 15.6 laptop which is huge for my purpose and i asked that sales guy he saying sorry we can't do anything.

stupid sales person really irritating one. I ordered it worth 87000 but it is useless..

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May 22, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.