[Resolved]  Croma — compensation request for breaching the trust - ordered 2 ton a/c and they delivered 1.5 ton a/c

Address:

Mumbai City, Maharashtra, 400101

Hello sir/madam,

I booked 2 ton hitachi split a/c on 5th nov-2018 (Invoice:sla[protected].
I was promised delivery on 6th nov-2018 but the a/c was not delivered.

After follow up, your delivery team delivered today a wrong material –
They delivered 1.5 ton split a/c which is meant for some one else (
Picture attached).
We trust croma, being part of a trusted group company while we
Have several options to purchase the appliances, but croma has not
Lived the customer’s trust.

The a/c was to be installed on diwali but it has not been even delivered till now. I am writing this on the evening of diwali festival as a customer whose trust in the brand has been taken for granted.

Hereby, i am asking for compensation for the trauma caused by your
Inappropriate services and not delivering / installing the a/c within
Your committed festival timeline.
We request you to refund the paid amount and take back the incorrect a/c and equal amount should be paid to me as compensation for causing trauma during festival time.

Complain number : sr[protected]

Thanks and regards,
A customer whose trust has been taken for granted