[Resolved]  Croma — Complaint on Croma Jubilee Hills branch manager Satish garu

Address:

Jubilee hills , hyderabad

Hi,
This is RAJKUMAR ( [protected])from hyderabad, I am a very old customer of Croma store recently I have purchased a SAMSUNG LED 138 cm 55TU8200 on 12/04/2021 with billing name Rajkumar Ganugula

Order Id : S0A[protected]

Basically I came to store to purchase sony telivision but on the pressure of the sales person and manager Satish garu, i purchased samsung Tv and along with that they told me to purchase extended warrent which costed me around 5200 and when i asked for 3rd party screen protection they really didn't suggested me and after few days my tv screen has been damaged in my house while cleaning the screen with a cloth. After my personal enquiry I came to know that ZOOPER is providing screen protection for Croma Clint's and then I came to the store and asked for the same and I'm really sorry to inform you that Satish garu spoken very recklessly and told us that on that day ZOOPER server has a problem and so we didn't tell you about that on that day and now we can't do anything .

Again after couple of days when we visited the store they admited there mistake and offered me 5000 rs and asked me to bear the remaining amount, I was really upset with there behaviour and only thing that was running in my mind is the NEGLEGENCE OF THE MANAGER & SALES PERSON costing 25000 for me .

When I told them that I'm going to complaint for higher authorities the answer I got from them was no one can do anything for us and no one can help you go and complaint where ever you want, all this conversation was done over phone and everything was recorded and I have watsapp chat admitting there mistake.

I just wana see whether there will be any action on them for there mistake or not . I hope there is a proper administration to take a very serious action on them and also give compensation for my loss.

I request you for very speedy action from your end and hope this issue end here without any further complains from my end.

Many Thanks,
Rajkumar Ganugula