[Resolved]  Croma — consumer complaint Related Service still not solved

Address:

Surat, Gujarat

Dear Team
Problem Still Not Solve, My Consumer Complain Done Today.

Consumer : Dhawal jariwala
Docket No. :[protected]

Regards
Dhawal Jariwala
(M) [protected]


[protected] Forwarded message[protected]From: customer support <[protected]@cromaretail.com>
Date: Tue, May 13, 2014 at 11:07 AM
Subject: RE: Notice before filing consumer complaint
To: Dhawal Jariwala <jariwala.[protected]@gmail.com>

Customer,


Greetings from Croma!


Thank you for writing to us, we regret for the inconvenience caused to you. Please

be informed that we have escalated your complaint to the concerned team
and will keep you posted regarding the same at the earliest.


For any further details please call our toll free number[protected].


Regards,
Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Toll free:[protected].
Email: [protected]@cromaretail.com| Shop at:
www.cromaretail.com


From: Dhawal Jariwala <jariwala.[protected]@gmail.com>
Sent: Monday, May 12, 2014 12:56
To: customer support
Subject: Fwd: Notice before filing consumer complaint


Dear Team


Its a second time technician Come today with Another A/C Part, But Not
Match With My A/C. they Say part Not available, its a New A/C How to say
that part Not Available.

Pls Sort Out My Problem Today Do Or Die, Tomorrow i will File my complain in consumer Forum.


Other Wise Take Yr A/c Back And Refund My Amount


Dhawal Jariwala
[protected]


[protected] Forwarded message[protected]
From: customer support <[protected]@cromaretail.com>
Date: Sat, May 10, 2014 at 10:02 AM
Subject: RE: Notice before filing consumer complaint
To: Dhawal Jariwala <jariwala.[protected]@gmail.com>


Dear Customer,


Greetings from Croma!

Thank
you for writing to us, we regret for the inconvenience caused to you.
Please be informed that we have escalated your complaint to the
concerned team
and will keep you posted regarding the same at the earliest.

For any further details please call our toll free number
[protected].

Regards,

Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Email: [protected]@cromaretail.com|
Shop at: www.cromaretail.com


From: Dhawal Jariwala [mailto:jariwala.[protected]@gmail.com]

Sent: Friday, May 09, 2014 2:32 PM
To: customer support
Subject: Notice before filing consumer complaint


Date: 9th May 2014

INFINITI RETAIL LIMITED (CROMA)
Unit no.201, 2nd Floor, Akruti Center Point,
Next to Marol Telephone Exchange,
MIDC, Andheri East, Mumbai 400 093

SUB: - Notice before filing consumer complaint

Very bad experience with Croma customer care and service center. This was not expected from bigger brand like Croma.

I have purchased Croma Portable AC 1T CRC1067 on 30 Apr 2014 and raised a
request for installation. first of all it's very difficult to reach
Croma customer care . Most of time call is getting disconnected by
computer after accepting call, if lucky call didn't
got disconnected and your call reach to customer care representative
they will say our system is in upgrading please call after sometime.

My installation request got address on 2 May. But they Not Come 6th may
2014, then i Request 2nd time no. AHD020514ID00002. After my second req.
they come and told me there r some part missing, complain again. my
Third complain for part missing & installation
Complain No. SR[protected], 6 th may 2014, but till date there r not
update in my case. But no one visited to correct the issue.

It's really very bad that such a big name show this kind of carelessness.

INVOICE No. SLF02A[protected]
Date: 30 April 2014

I do advice to everyone, Please don't go for CROMA product as after sale service is Pathatic

Regards

DHAWAL JARIWALA
(M[protected]
SURAT