[Resolved] Croma — Croma air conditioner | |||
There was a complaint done on the 04th November to change the remote. The attendant came on the 11th November and told that its under warranty and there is a display issue and the part will be changed in 2 days. On 13th November i get a text message staying sorry for the delay as the product is unavailable. I called on 21st November as i did not receive any update and i was given a ETA of 24 hours. No update as usual and again called today and have spoken to manager Kamal and he said the last update is part unavaialble. I have bought multiple products from CROMA and was happy with the service. However this is their in house product and the service provided is pathetic. I have also taken the extended warranty which expires in 2016 Complaint #MUM04111FS00022. Was this information helpful? | |||
May 21, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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