[Resolved] Croma — croma.com bad experience | |
Date:july 30 2020 Croma complaint number: sr[protected] Order number: [protected] Ordered product: sony wh-xb700 headphones I had placed the order online with croma.com on 25th july 2020 and the product was supposed to be delivered within 3 hrs i. E 10.30pm, but the product was delivered on 27th july 2020 afternoon. I bought this headphones for taking calls for a long duration, after using it for 1.3hrs my left ear started paining and also the opposite party informed me that my voice was not clear. The main purpose of buying a headphone is to feel satisfied with the product, if not satisfied then it is the responsibility of the store (Croma) to see that the customer gets satisfied. I made a complaint with the customer care call center number and informed them that i would opt to buy a more comfortable item from their store itself. Customer care had sent a mail stating to visit the near by store. Today i visited the store and was informed that no exchange will be made available and to visit a croma service center for getting the defect rectified. Why must the comsumer be responsible for a defective and less comfortable product? I will be happy if i get a refund and if return is initiated Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Oct 19, 2020 Croma Customer Care's response As per the update received from concerned teams, the product has been refunded as on 12/08/2020.
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