Croma — Croma delivery service is highly un-ethical and unprofessional

Address:

Tata Croma Preet Vihar Store Delhi, India

Purchased o general 1.5 ton ac from croma preet vihar store for rs. 55000/- on 23 may’20. The staff confirmed that they have 5 of 1.5 ton o general ac in stock and promised delivery next day on 24 may’20 at our residence. We followed up with customer care everyday until yesterday 27 may’20 on the pending delivery but all they said that the service request has been registered and we will be contacted shortly.
Today, on 28 may’20, i again called customer care to follow up on the pending delivery and they informed that the ac is out of stock and we should purchase an alternate brand from their store. It was shocking for us and we immediately visited the preet vihar store to check availability. The same suggestion h as been made to us today to purchase an alternate brand. The practices of the store and the organization are highly un-ethical and unprofessional.in this scorching heat, we have been patient for 7 days waiting to hear from croma on delivery but there is no better solution being provided to us.