Submit a Complaint
Electronics & Appliances
Croma

[Resolved]  Croma — Croma digital photo frame.

Address:Mumbai City, Maharashtra, 400101

I had purchased a Digital Photo frame from Croma store sometime back. The product was manufactured by CROMA .Incidentally I lost the power adapter which is used to power the Photo frame.

I have been running pillar to post to get a power adapter for the photo frame and have sent them a series of Emails and customer calls to their Customer Service Desk but in vain.

Am not sure if they are planning to wind up their business.
Was this information helpful?
No (0)
Yes (0)
May 29, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Dec 06, 2015
Updated by Deepak Kataruka I was asked almost 2 weeks ago by the Customer care person in Croma Oberoi mall to submit my existing PhotoFrame . He had promised to look into the matter and possibly replace the Photo frame.

They didnt try to contact me. Today when I visited them - there was a cold response stating that there is nothing that they can do.
I asked them to give this response in writing so that I have a record of the same. He said he cant give anything in writing.
I am expecting some senior authority representing Croma Retail to look into the matter and speak to me.

I hope I dont get a standard response like last time - "Someone will get in touch with you shortly" and frankly no one does anything.
Verified Support
Apr 20, 2020
Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 
2 Comments

Related Croma reviews

[Resolved]Croma - Water comes from ac indoor unit[Resolved]Croma - Non Installation of Croma 1 ton AC[Resolved]Croma - Staff Misbehaviour and Denial of Service and attempt of financial fraud.[Resolved]Croma - Dangerously Defective Whirlpool Washing Machine not being fixed/replaced1[Resolved]Croma - Nothing Earstick
View all 3217 Croma Reviews

Comments

Dear Deepak,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly.

Regards,
Team Croma
Reply
Dear Deepak,

As per our update, you have informed to store team will be collecting the product next week .

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    75%
    Complaints
    3217
    Pending
    444
    Resolved
    2248
    View all 3217 Croma reviews & complaints
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information