[Resolved] Croma — Croma - Gift Voucher Amount debited but Order not Processed

Naveen Harsani

from Bengaluru, Karnataka

Sep 10, 2022

Address:	Croma
Website:	www.croma.com

Hi Sir,

I purchased a gift voucher from Croma using Amazon on September 9th 2022 and when I tried to use it the amount got debited and the Order was placed. However the Order is not processed and the amount is also not refunded. Kindly help me solve this issue.

I raised a complaint with Croma Customer care C0000XXX19 and the ticket is also closed without refunding the amount to me.

The order ID is 3000324XXX59

My details are given below:
Naveen
[protected]

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Sep 22, 2022

Complaint marked as Resolved

Issue resolved after customer care help.

Croma customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Sep 16, 2022

Updated by Naveen Harsani I've wrote to Croma customer care already and the request have been raised but none of them led to a successful resolution:
SR ID :C[protected]
SR ID :C[protected]
SR ID :C[protected]
SR ID :C[protected]
SR ID :C[protected]
SR ID :SR[protected]

The issue is not resolved yet and I am still awaiting resolution from the croma Brand. I've spent close to 25000 for gift vouchers and I am not able to use any of them since one of them the amount 4990 has been debited. Now I've lost close to 7 days following up with customer care over 20 times and also sending more than 15 emails.

Please help me with this resolution please.

Thanks,
Naveen
[protected]

Sep 19, 2022

Updated by Naveen Harsani Issue resolved after Kind help from Croma Customer Care.
Thankyou