[Resolved] Croma — croma in-house after-sales service

C . Pereira

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400064

So the worst decision one can make is to purchase a croma led tv..in just 2years (Average usage) the entire back light panel is gone.. And the tv screen is completely blank when switched on.
We have been following up on the issue since more than a month now, since the tv is on extended warranty period.. We were told we may either get a replacement or a credit note of the tv value. This was told to us almost 2 weeks ago and till now we are still waiting! Inspite of several calls and visiting the store
Would really appreciate the final decision from croma!!!
Ps: please do not purchase any in-house croma product as the quality is average and their after service is pathetic

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May 31, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.