[Resolved] Croma — croma is refusing to replace faulty product

c.saha36

from Delhi, Delhi

Address:	5600037
Website:	Croma.com

Croma the leading mega store for buying electronics!
But it was a bad experience for me going brand not always work
I was happy buying lg tone active + hbs a100 bluetooth stereo headphone than cost 12000 which is no less price expecting a great voice quality and noice reducing power in the device as written on the box i bought it which has a warranty of 6 months. As i started using it i started to get complains from my family that they are not able to hear rather they can hear surrounding noise clearly than mine
So on this fine date on 17 feb 2018 i visited croma i told them about my issue expecting a greater hospitality and calmness to listen my problem but the revert was not expected they faced the same from listening to that head sets they were not able to hear me while testing and still they noded that they are able to hear still i could make out they are not able to hear as they were trying to listen me putting hands on there other ear. Still i showed them patience n told them to keep the product as suggested by lg customer care and sent to there service center and let thm find the default they were ok with it after 6 days almost i get a call from the croma center manager named shantanu today saying that u can take the product back we followed up with lg they are saying no default is found where as when i am calling lg center say are saying the request was sent today at 1:41 pm you will get a call from lg in 24 hours. Forwarding this detail to manager of croma in vr bengaluru he said me we contacted lg on monday mean 19 of feb! Whom should i believe on or should i think i m being bluffed both by lg n croma n it was a big mistake buying a product from croma a leading electronic store or believing that life isn’t good where as lg subtitles life’s good
If you people are wishing to help these are two text messages i got today from lg mentioned first and croma mentioned second
“dear customer rnp[protected] is given to dineshrajanal. You can track status of request at https://goo.gl/BLZ”

“ dear customer, your service request ban170218ws00090 is registered with us & shall be resolved at earliest. Please call [protected] for any querynmv”

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May 29, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Feb 24, 2018

Updated by c.saha36 I got my old product back from the Croma store in VR Bangalore ! I m writing this mail to tell you that it was not at all a good experience because keeping my manner and my up bringing as a line as i was continuously listening that" product is ok" made me give up although me and wife were clearly facing issue the product they handed me to check was clearly giving a better noise reduction than my product but the Croma store manager Pushkar was making use of his management skills and trying to give a justification ! Though i got my product back but as a earning person I am not willing to give up over my money so I will try reaching consumer court ..

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.