[Resolved] Croma — Croma led tv

Harbirinder Singh

from Indore, Madhya Pradesh

Address:

New Delhi, Delhi, 110024

I purchase croma led tv from croma store in cp new delhi in feb which is still under warranty.
in the month of aug (around 1st) my led stopped working and i put a complaint regarding the same on there customer care.
after 72 hours (where i was told 48hrs) there technician visited me and checked my led tv.
he took couple of shots through his phone of tv and invoice and told there is a part which is not working which will be resolved within a week or a new tv would be replaced.
its been 2 weeks i am daily receiving 2-3 calls from croma customer care asking weather my issue have resolved or not and i am daily over and over again explaining them the whole situation that technician visited he told it will be solved in 1 week its still not been done.
please look into this matter as soon as possible.

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Aug 9, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Aug 25, 2016

Updated by Harbirinder Singh my complaint no is BON090816FS00004

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.