[Resolved]  Croma — Croma not providing service under extended warranty period

Address:	201005
Website:	www.cromaretail.com

My parents purchased a washing machine for Rs 10720/- from Croma, Pacific Mall on 28th October, 2012 with 2 years warranty and also bought an extended warranty for 2 years valid till 20th October, 2016. Now if they call Croma for any issues, executives at Croma claim that the services provided to us during the tenure have already touched the maximum allowed limit(which in Croma's case is equivalent to product's price). During this tenure, maximum number of visits for servicing has been 6 or 7 and no major parts have been repaired/replaced.
I have tried contacting customer care via call, email and facebook message but still no proper replies for same at all. I have created requests to share bills for services done during this period so that I can cross-verify if any mistakes are done since I don't believe these many service visits can add up to 10000. Maybe I am wrong, maybe right. But until I verify those bills, nothing can be confirmed.
In case Croma is making false claims then accordingly strict action needs to be taken.