[Resolved]  Croma — croma power bank

Address:

New Delhi, Delhi, 110024

Hey,

I bought a croma powerbank and being used it just 2 months back, it was working very fine and then day before yesterday it stopped working/charging my phone. I tried to check it and got to know that input side is working but the output side is jot working. I thought as it is not at that much fault and i should visit the croma store for knowijg the best possibilities. I went to south ex croma branch and had that formalities and reiterated the version. She checked my details ans got to know that i purchased this on August 2016 and explained to me the warranty process of 6 months. I again stated that i did not have the clue about date of purchase and she said it could be replaced as no repair is possible in power banks and only replacement is an option. But told me to have a discussion with the store manager and have it replaced since my concern was genuine and being a tata employee. I reiterated the whole version to manoj, introduced himself as the manager and was so rude to the customer and did not want to listen any facts. Only going by the fact that the product is out of warranty. I hope we all knw when we are dealing with the customer we have to see certain parameters and go by certain things. Please look into the matter and suggest me a wayout please.

Regards
Vannika
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