[Resolved]  Croma — Croma Store aditya mall indirapuram Ghaziabad

Hi,

I, Ankur Arora, regular customer of Croma, But sorry to say that in future I will not buy anything from your Croma store and never recommend to any one, it is TATA STORE and I always thought that I am dealing with a brand but I was wrong and I want to say many thanks to your employee that they clear my misunderstanding towards your store, your employees behave like a local shop keeper and I must say that local shop keeper behave more professional than your employees.

My post sales experience is very worst and even many times I went for purchase new thing and there also I have noticed No one was available to attend me properly to clear my doubts.

Last month I bought a Philips shaver that time also no one was there to clear my doubts even than I bought and took the shaver information from the net and same behavior I noticed when I bought fridge, LCD, LED and washing machine etc .

But today again I went to your store (ADITYA MALL INDIRAPURAM GHAZIABAD) to clear my few doubts for my HOME THEATER, actually I bought this a year back and I wanted to know for radio wire that how can I connect this wire to my theater and I met one of your employee there, he was drinking the water and I said to him that BHAIYA KYA AAP MERI HELP KAR PAYENGE AND HE DID NOT REPLY MY QUESTION AND AGAIN I SAID THAT I BOUGHT HOME THEATER A YEAR BACK AND I AM CONNETING RADIO WIRE CAN YOU PLS HELP ME? AND HE DENIED BLUNTLY ON MY FACE WHEN I AKSED HIM FOR CUSTOMER CARE HE SAID THERE IS MY CUSTOMER CARE AND I AM ANMOL YOU CAN GO THERE.
Seriously I want to know “IS THIS THE WAY TO HANDLE THE CLIENT?”
Thanks

Ankur Arora
[protected]

Dear Ankur,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma