[Resolved]  Croma — Croma washing machine not working, under warranty & worst response from croma

Address:	500082
Website:	www.Croma.com

I have purchased croma washing m/c 2 yrs ago with extended warranty of total 4 yrs, registered complaint on 22-july-2016 with complaint no: sr[protected], technician visited on 26-july-16 & said "pcb faulty" & will get it replaced within 5 days, but till today not resolved & on calling customer care daily they are saying same story as "part not available" & you will get a call in 24 hrs, when escalated to supervisor mr akhil & mr subash at 2 different times both committed to resolve issue by 10-august & said service team will contact me but not even for a single time i have received call from service team & i myself have to follow up with customer care & when asked for higher authorities contact no. They are unable to provide it. Mr akhil & mr subash supervisor are absconding now when trying to reach them. This is the worst kind of support i have received from any service provider & they are cheating people, need to be taken strict action against croma & also it has to be banned from selling products when unable to provide service.