[Resolved] Croma — Damaged OTG | |
I placed an order (( Ref. No. SLE006EC0005764 ) for Bajaj OTG 34 L 3400TMCSS Digital on CROMA online store. I received the OTG, but I noticed the handle was damged which I reported to customer care on 08 Oct for which I was assured action in 24-48 hrs but till now I have not got any response to my concern in spite of repeated reminders. I had to take up this matter here so my concern is addressed.
Thanks,
Kiran
[protected]
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Nov 25, 2015 Complaint marked as Resolved They call me to my mobile for replacement of the OTG with Kenstar which I refused, I requested to retain the existing OTG since the damge was physical provied I was given additional discount on the price, a 5% discount on the price was agreed and the amount was transfered to my A/C Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |
Comments
I got a call on 17th Oct regarding my concern and as per discussion I was assured discount since there was no spare piece for replacement. I was promised the discount amount will be credited to my account in the following week. I am still unable to see the amount credited into my account. Please update me on this.
There is no response to my concern, when am I getting my refund? Let me advise for further action.
There is no response to my concern, when am I getting my refund? Let me advise for further action.
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