Croma — Damaged product received. Harassment to senior citizens

Address:

Jaipur

Order ID- Y[protected].
This is regarding my online purchase of Voltas refrigerator for my senior citizen parents on Nov 6, 2022. The product delivered was damaged (vegetable tray was broken). We were told that you will receive a new product in couple of days but we are still waiting for the same. We requested the team that both my parents are diabetic and they are on insulin. So, please replace it urgently...till that time they can keep the insulin and other medicines in the refrigerator.
After couple of days we were told that you need to surrender the refrigerator first and after 5 working days you will get a new product. Again I had to explain everything so many times... Then they agreed. Not only that I told them to replace the damaged part instead of replacing it.
I called up 30 times atleast and written numerous emails but I am unable to get any proper reply.