[Resolved]  Croma — Dealing at store 2) delivery and inadequate information 3) non responsive attitude

Address:

400101

I have purchased 2 units of air conditions against invoice no slf02a[protected] as on 30th march2016 and series of surprises begun from here .
1)team croma has started with refusal of tata employee discount by referring to the internal systemic changes.
2) then they expressed inability to deliver units on time due to their ware house issues best known to them. After long interaction about delivery and installations they had committed delivery and installations on 2nd april'16 with 200% guarantee of date and time before 2pm. As a action in this regards they have sent priority email to concerned department in order to deliver units on time
3) they also had promised to complete installations before 5pm or latest by 6pm

But all surprises to me and your team as well that material is not delivered till writing to this mail 2025hrs despite of and plenty of follow ups. In addition to this painful experience that 4 members of your installation team is sitting since half an hours at my place waiting for delivery o[censored]nits

It was extremely horrible experience at store and now about delivery and installations because this long delay has further added to my menace as i had to rush to society permission due no fault of mine. More i am two month old resident here, hence unknown to all permission process . This unnecessary burden due to inefficiency of team croma lead to mental harassment, waste of time & money .

It was horrible experience to deal with croma with regards to uncompetitive prices, inefficient delivery, non responsive attitude to calls, incorrect information by store, delivery team(Vehicle). Delivery team has informed that units were loaded to deliver at 1600hrs pm today despite of promise to deliver by 1400hrs . Moreover no one from croma informed about the delay reasons best known to them.

Further to update that this is not first incident of this kind but never bothered to complaint considering croma is one of the group company. It is very important to refer to my discussion with your team where i had challenged them that croma will not able to deliver as per promise but they had accepted the challenge to deliver on time but results are mentioned above for your reference.

I am extremely disturbed and irritated after going through horrible experience and can ask few important questions as customer but considering response till now leaving the matter to your wisdom to receive response from your good self. Looking forward adequate attention and intervention to the matter .