[Resolved] Croma — Defective Charger- No refund or Solution

Prashaanth

from Mumbai, Maharashtra

Address:	560018
Website:	www.croma.com

I had the worst experience buying this product -Targus ACC995AP 2-in-1 Sync and Charge Cable (Gold) at bangalore Croma store at Mantri mall, Malleswaram. I bought this on Nov 3, 2016 with -invoice no:SLF02A[protected] and within 2 days for no fault of mine or no misuse, the pin for the iphone charging broke. The center refused to take my complaint for a defective piece and said the 6 month warranty does not cover external defect. For a charger, what other warranty does it cover? Such a bad experience and my 1500 rupees down the drain. Extremely disappointed customer.

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May 29, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.