[Resolved]  Croma — defective product

Address:

Nerul, Mumbai City, Maharashtra, 400706

I bought this product from croma phoenix market city mall unfortunately i am really not happy with the kind of service offer to me from customer service to store...
I didn't get proper reply from croma customer care they didn't knew if i can exchange the defective product or no after 20 min of discussion and multiple call i got through store number at kurla spoke to manager there he said go to nearest croma they will do the return and replacement right away or you can choose the same product with higher value i agreed..
I went to croma in nerul waited for nearly 1 hr and executive there agreed there is a problem with product and i requested if i can take higher value same product...
He got me through manager but unfortunately there was no solution all i get is wrong information from customer care to store to store manger no one new the procedure..
I worked at diesel, manish malhotra and currently handling operations of tarun tahiliani and i understand the customer service the only thing i feel is i have been cheated with this product and secondly there is no solution to it...
I get a call from croma seawood today saying your product is fine and we don't have service center for this skull candy ear bud which i bought for 9000/- i was really shocked when manager told me that he will be sending this product to service center of skull candy i agreed now this person who called says skull candy doesn't have service center and you will have to take the same defect piece i refused to take it i have spend money in past at croma never had such bad experience...
Wasted my entire sunday
I have put mail to customer care no revert i have send feedback no revert i fail to understand such a big brand with 0 customer service

My invoice number is sla[protected]
My contact number is [protected]