[Resolved]  Croma — Defective product delivered/ Croma refusing to Refund or Replace the product

Address:

www.croma.com

I purchased a VOLTAS INV/AC 1.5T 183V MDAZQ 4ADJ 3S
invoice no SLEC384419 from croma on the 15 feb 23. Installation was done by the voltas technician on Feb 28th. March 25th onwards it started leaking a little everyday. April 6TH had a full blown leak with water spraying every where.
1 st complaint was filed after which the technician came on the 10th repaired it.
After the technician left within 10 - 15 min the Ac fell and was hanging from the pipes as the technician did not attach it properly. It was hanging for over an hour before he came back and fixed it back.
Ever since then the AC has not been cooling properly and has been regularly spraying and gushing water and there has been multiple complaints given since dated as below
10 April [protected]
11th April follow up on the above complain no
28th April SR ID :BOF280423FS00799
6th May SR ID :BOF060523FS02909
9TH May SR ID :BOF090523FS02559
13th May SR ID :C[protected] Requst for return / Refund
16th May SR ID :BOF160523FS00934

Ac is not in use since it sprays water since the 13th May 2023 awaiting for the technician to come and give a jobsheet for replacement.

Croma says its return window is closed but how am i supposed to keep using a product barely a few months old with repairs needed atleast 2 -3 times a month This is causing so much mental stress for repeated repairs and complaints. i would like to request for a return and refund for the product.

note: Videos are not getting attached here. Only attached image of the Ac when it had fallen after the technicians visit.