[Resolved]  Croma — Defective Whirlpool Refrigerator even after Replacement

Address:

Croma Borivali West, Sodawala Lane, Opposite Prabodhan Thackeray Natya Mandir, Mumbai - 400 092

I purchased a Whirlpool refrigerator from Croma on 25th October 2023. After a few days I noticed that the refrigerator was freezing all the fruits and vegetables as well as the milk was iced even when the temperature was set to low. They sent technician twice to repair but it didn't work out so they sent a replacement after 1.5 months o[censored]s suffering and complaining and following up. Even after the replacement I faced the same issues, and this time I asked them for a refund but they refused and insisted us to get a replacement of the same model again but after facing these issues twice with the same model I insisted to replace with another model of the same price, but for a different model they want me to pay 6, 000 extra. This is really not fair that even after 2 months of suffering and following up Croma is not responding to us nor is their customer care interested in solving our queries. Yesterday on call they agreed to provide a refund so I purchased from Vijay sales and paid the full amount but now when I called them to pickup the defective piece from my home, they flipped and said refund is not possible they can only provide a replacement. My money is stuck with Croma, I have paid for a new refrigerator at Vijay sales and kept my delivery on hold and I am stuck with the defective refrigerator at my place. I need help to get this issue solved.