[Resolved] Croma — did not receive the cashback for the purchase of macbook from croma even after 90 days

Debolina Konar

from Bengaluru, Karnataka

Address:

560034

Hi team,

I have purchased "apple 13in macbook mqd32hn/a i5 128gb" from croma-marathahalli, bengaluru-560034 on 13th january 2018 with hdfc regalia first credit card. I was promised for a cashback amount of 5000 inr within 90 days from the day of purchase of the product. I still did not receive the cashback amount in my credit card. I spoke to hdfc bank wherein i was informed that, the merchant is responsible for the same and asked me to contact croma.
Request you to update me about it at the earliest as being a consumer i am into trouble to run behind bank and croma. Would appreciate if immediate action is taken regarding the same.
Contact details: [protected]

Regards,
Consumer

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May 29, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Apr 16, 2018

Updated by Debolina Konar Invoice number below::

InvNo :: SLA[protected]

Apr 18, 2018

Updated by Debolina Konar Hi Croma Support Center,

i did not receive any calls from Croma store yet. Can you guys atleast give me a call and confirm why there is a delay in cashback? This is really frustrating to follow up each and every day.
Appreciate if I can get a call back arranged ASAP.

Regards,
Debolina Konar

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.