[Resolved]  Croma — DMR 2.5 KG Portable Washing Machine

Address:

#343, 4th Main Road, J. P. Nagar 3rd Phase, Bangalore 560078

I had to travel from Bangalore to Mangalore to get my daughter who is pursuing her college here at Mangalore. I am staying in a Hotel while arranging for her requirements. One of them is a portable washing machine. I came across Croma online purchase and it showed the product will be delivered by 30st March, 2021. I had also called their showroom at Mangalore and understood, I will receive the product. Yesterday 30th March, I got a doubt they are not going to deliver. I called their call center and understood, the product is still in transit. After multiple calls to understand the status, they changed the date to 2nd April, 2021. I had clearly mentioned to the call center that I am staying in a Hotel and awaiting their delivery. With no sensitivity they just changed the delivery date. Today 31st March I called them and they told me that they will give me the update today and possible delivery today itself. I am staying the hotel that cost total cost of more than 3500 per day. I told them I cannot extend my stay. I got a call from their Backend team at 7:30PM and the person has absolutely no background of my request that I had made from yesterday, may be 3 times and today 3 times. She said, I called you to tell, you will receive your delivery by 2nd April only. She also confirmed she has no idea of my case! I feel cheated and even the status provided is not true. Also, entire process feels faulty. I have already paid and there is empathy to my request. I have to do the arrangement to my daughter and leave for my base location, Bangalore and I feel I am stranded because of Croma