[Resolved]  Croma — Due to technical issue on croma end. The order which I have placed is not successful but amount got debited

Hi Team,

I have placed an order on 4th of June 2022. I have ordered Samsung T7 1 TB. I have paid partially with credit card, croma gift card and TATANEU points. After ordering Iam unable track in order page. After a day I got an email from croma with reference number[protected] saying that due to technical issue my order is not successful. After 7 days partial payment which i have paid through credit card and gift card got refunded. The partial payment which i have paid through Tataneu points of amount 4874 is still not refunded. When i have raised the complaint with croma through customer care. They are not helpful. Each i tried calling the croma customer care they starting the ask the issue from scratch. So far 24 days has been passed. I need a help. Its very frustating with croma.