[Resolved]  Croma — Duplicate product

Address:Chennai, Tamil Nadu

I bought a sony 24 inch led tv from chroma, anna nagar. The salesman told that i will be getting a big sony headphone worth rs.1000. When the tv was delivered i got a big packed box, but when i opened the box there was only a small headphone which was worth only a hundred rupees, that also the headphone was duplicate.. I got cheated. This is very unfair. They promised something and gave something.. Action must be taken against them. I feel pity on the other customers who have been cheated by chroma.and packed by samsung electronics box...they install my tv also after 4days i buy tv on 24th feb 2015 but they install at 1mar2015 very worst in croma...
+3 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Vmbalasunder,


Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    3222
    Pending
    405
    Resolved
    2289
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information