[Resolved]  Croma — Extended Warranty Complain No. 142732 dtd 6th Sept.’14 / Sony LED TV

Address:

Thane, Maharashtra

08.01.2015 K/attn.: Mr. Milind KambleGood Day, Dear Mr. Kamble, Sub: SONY LED 107 cm KLV -42EX410 / Extended Warranty Complain No. 142732 dtd 6th Sept.’14 Further to our mail dtd 5th Jan.'15, two days have passed and have not received reply from you. I request you to resolve the issue ref mentioned sub.I request you to kindly acknowledge this msg and shall appreciate your reply. I shall be going to Croma outlet / Ghodbunder road today evening (1930 Hrs) again to pursue my case in person. If our existing TV has to be replaced then it has to be with same size LED TV. Hope by then you will conclude this case. With best regards, Capt. Rakesh Prasad Cell Phone : [protected]/ [protected] On Monday, 5 January 2015 2:46 PM, Rakesh Prasad <[protected]@yahoo.co.in> wrote: 05.01.15 K/Attn. : Mr.Muthu K/attn.: Mr. Milind Kamble K/Attn.: Mr. Padurma Bhosle Sub: SONY LED 107 cm KLV -42EX410 /our Complain No. 142732 dtd 6th Sept.’14 Ref above mentioned sub and our mail dtd 7th Nov.14, 27th Dec.'14 and 2nd Jan.'15, we are really disappointed as no response is received from Mr. Muthu ref to our mentioned mails. We have been communicating to Mr. Panduram Boshle / Croma Retail, Ghodbunder road, Thane too. He had advised us that he would resolve the issue with Mr. Muthu / Sony by 3rd Jan.'15 but then also Muthu has not replied our mail until 3rd Jan.’15/ PM. We met Mr. Panduram Bhosle of Croma retail shop/Ghodbunder Road on 4th Jan/ 1930 Hrs. at the Store. Mr. Jatin/ Store -In- Charge Croma retail, Ghodbunder Road was not available. Mr. Panduram had no constructive reply from Mr. Muthu as well as Mr. Milind Kamble. Mr. Panduram has too followed with Mr. Muthu but he is unable to get firm reply from Mr. Muthu through e-mail. Mr. Kamble, we wonder - what steps should I take to resolve the TV issue / get our TV repaired which falls under Croma Extended Warranty???. Understand from Croma retail / Thane that you are the person who takes care of Extended Warranty cases/ dispute. The way Mr. Muthu has decided not to reply to my mail, I seek your intervention to resolve our Sony TV issue within 48 hrs – as you have noticed that we have been suffering from more than Five months. We look forward for your much awaited reply. With best regards, Capt. Rakesh Prasad Cell: [protected]/ [protected] 104, Hiranandani Estate, Ghodbunder Raod, Thane –west. Pin: 400607 On Friday, 2 January 2015 6:44 PM, Capt Rakesh Prasad <[protected]@yahoo.co.in> wrote: 2nd jan'2015 Dear Mr. Muthu Ref above sub and my trailing mail, we still await your reply.Shall appreciate your cooperation and understanding resolve our TV issue at the earliest. With best regardsCapt Rakesh Prasad Sent from my iPhoneOn 27-Dec-2014, at 16:58, Rakesh Prasad <[protected]@yahoo.co.in> wrote: 27.12.14 Good Day, Dear Mr. Muthhu, Sub: SONY LED 107 cm KLV -42EX410 / our Complain No. 142732 dtd 6th Sept.’14 Further to our above mentioned TV and Our complain no 142732 dtd 6th Sept.’14, we are still awaiting our TV problem to be resolved. We had understood from your end that the part required to repair the TV is not available and SONY has decided to replace the TV. In line of your advice, we had sent the invoice copy to you on 7th Nov.’14. But till date the issue / problem is not resolved. You can very well understand our plight as our TV issue is still not resolved even though almost four months have passed since our TV malfunctioning started. We sincerely request you to resolve our TV problem and revert back with your solution or your action plan for replacing our TV with a same size ( 42” ) LED TV. We shall appreciate you for closing the issue at the earliest as we are without a TV since Sept.’14. Please acknowledge the mail for the receipt and we await your reply. With best regards, Capt. Rakesh Prasad 104, Burlington, Hiranandani Estate, Ghodbunder Road, Thane – west, Maharashtra, India Mobile : [protected]/ [protected] On Saturday, 27 December 2014 4:55 PM, Rakesh Prasad <[protected]@yahoo.co.in> wrote: RESENDING/ URGENT 27.12.14 Good Day, Dear Mr. Muthhu, Sub: SONY LED 107 cm KLV -42EX410 / our Complain No. 142732 dtd 6th Sept.’14 Further to our above mentioned TV and Our complain no 142732 dtd 6th Sept.’14, we are still awaiting our TV problem to be resolved. We had understood from your end that the part required to repair the TV is not available and SONY has decided to replace the TV. In line of your advice, we had sent the invoice copy to you on 7th Nov.’14. But till date the issue / problem is not resolved. You can very well understand our plight as our TV issue is still not resolved even though almost four months have passed since our TV malfunctioning started. We sincerely request you to resolve our TV problem and revert back with your solution or your action plan for replacing our TV with a same size ( 42” ) LED TV. We shall appreciate you for closing the issue at the earliest as we are without a TV since Sept.’14. Please acknowledge the mail for the receipt and we await your reply. With best regards, Capt. Rakesh Prasad 104, Burlington, Hiranandani Estate, Ghodbunder Road, Thane – west, Maharashtra, India Mobile : [protected]/ [protected]