[Resolved]  Croma — False information and wasted my 4 months

Hello,

I was trying to place an order on Tata Croma since last 4months and raised the complaint regarding this is on 28th on croma platform that whenever I’m trying to place an order it is directly showing payment in pending and later it will say unsuccessful, As I was using TataNeu coins with credit card offer and got confirmation form the customer and escalation department executive saying that you can place an order by combining the offer but after wasting and talking to 21customer executives and now on 19th of October they’re saying you can’t combine both the offer this is their resolution of my issue which I was facing and wasted my time.
Was this information helpful?
No (0)
Yes (0)
Nov 22, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2022
Croma Customer Care's response
Hello, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    75%
    Complaints
    3217
    Pending
    422
    Resolved
    2270
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information