[Resolved]  Croma — Fault in Oppo F1 Plus phone

Address:

Gurgaon, Haryana, 122001

I purchased an Oppo F1 Plus phone (IMEI [protected]) Invoice No. (SLF02A[protected] yesterday (28th Nov) from Croma store (Sector 29, Gurgaon) at 5PM.
I went back home and installed the phone overnight with all apps and screen guard. While putting in SIM cards I found that the 2nd card slot is not working.

I took the phone back to Croma today (29th Nov) morning at 1130 AM. They checked it and found faulty but refused to exchange the phone till they get it checked from Oppo service centre.
That too there are no TAT for the same.

My Questions:

I have paid the money but why do I not have the phone?
There are no T&C mentioned in the Croma invoice for such case
Why the phone was not checked before handing over to me?
I am ready to buy some other phone but will not accept a repaired phone which is just 1 night old and while I have paid the money why should I be without the phone?
One buys a phone when there is a need, it’s never for a back up. And I don’t have the phone after paying for it and interestingly there is no information on the TAT.

Team Oppo: How can you send a phone without proper QC? Is this your standard?

Attached are the pictures of Croma CSD along with the phone and copy of Invoice and gate pass.