Croma — feel cheated

Nandi.P.

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 410210

Feel cheated. All 3 croma products turned out defective and the management couldn't-care-less. #croma 1.5 ton ac showed error within a few months and stopped working within 3 years.

Worse, the staff behaviour is suspect : they won't share names or be willing to put on record what they verbally communicate. The reason is obvious). Also, most were found unprofessional.

A customer service desk man was found plain rude while a manager called david was ruder.
One mr. Y patel tests your patience with his inconsistencies : apologies one moment and blundering the next.
Someone called sagar bilare actually tried to justify all 3 croma products turning out defective by implying that with electronics its always a gamble! (Someone needs to let him know that all three croma products turning out defective cannot be a coincidence!)

If you do not wish to feel cheated or have a nightmarish buying experience, keep away from croma. (Please feel free to contact for details, emails, recordings that are telling of the experiences shared here over multiple instances, over time)

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Croma customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Croma Customer Care's response Dear Nandi,

We are sorry for an unpleasant experience. Kindly share with us your contact number, email ID and invoice number so that our team can connect with you in this regard.

Croma, Making Every Day Brighter

Verified Support

Nov 08, 2018

Croma Customer Care's response Dear Nandi,

We would like to inform you that the complaint no. (SR06111801 & NO.051118 ) shared by you is incorrect as per our database. Kindly share your registered mobile number, email id and invoice number with us so that we can assist you in the better way.

Croma, Making Every Day Brighter

Nov 09, 2018

Updated by Nandi.P. PFA : Screenshot of the two complaints regd. (Excuse the typos, if any) This should help.
PL NOTE that we even called the phone number mentioned, [protected] and spoke with one Mr.Sumit Jadhav and Mr.Bashruddin Sayyed (Mgr. Kharghar CROMA) on a con call. at length, wherein commitments within certain timelines for resolving the issues to our satisfaction was made (REFER to call recording).
But NONE OF THE COMMITMENTS MADE HAVE BEEN HONOURED SO FAR. UPDATES FOLLOW.

Nov 12, 2018

Updated by Nandi.P. UPDATE : NO RESPONSE from CROMA since

Verified Support

Nov 12, 2018

Croma Customer Care's response Dear Nandi,

Thanks for sharing the detail with us. We have escalated this to our team and will get in touch with you at the earliest.

Croma, Making Every Day Brighter

Verified Support

Nov 29, 2018

Croma Customer Care's response Dear Nandi,

We are already taking a follow up on this and we assure you to provide the best possible resolution. Your patience is appreciated.

Croma, Making Every Day Brighter

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday

May 14, 2020

Updated by Nandi.P. ? NO, the issues have certainly not been resolved in any way

Curious: On what basis did you ASSUME so?

Also, whats with Croma suddenly waking up after years? ( Check the date of the complaint and the updates above)

If you genuinely wish to resolve, share a contact name, numbers, and email ID