My name is Navjot Singh Bedi and I am from New Delhi. I bought Sony led 3 months ago from Croma store Select City Walk new delhi and from that day… they are harassing me. They gave me defective TV. And some how after lot or arguments they replace the tv. But this time too, there was a problem with the TV. I told the people about the problem in the tv, who came to install but they said its normal and it comes like this, but I was not satisfied. So I called the store, but they refused to help me. I told them that I will give the feedback, but they did not care about this.
I also got an e-mail from Croma for rating, in which I gave 0 rating, and after that I got a call from croma, so I told them this thing I would e-mail and mention everything in it, how I was misbehaved in the Croma store, I was lied too how they gave me defective TV twice I have also made a video in which this time the TV has a defect clearly visible. It has a gap in its panel and it is loose. I also complained about this by calling customer care, and that too did not help, so I informed the grievance officer and nodal officer about the same. I have been continuously mailing the Gravance Officer since July 4th, 2022. I have even sent him a video in which the defects are clearly visible. but ism not getting a proper reply and the grievance officer is trying to cover up the mistake of the store. And I'm either asked to wait or get the TV repaired. But I will not get my 100, 000 TV repaired. I want a replacement because it is a manufacturing defect. Even today I e-mailed the grievance officer and I got his reply that you will not get the replacement of this TV. You will have to get it repaired. It is clear from this that the grievance offer is also covering up the mistakes of the store even After watching the video i sent to him, They are all unprofessional, from seniors to staff. I am very disappointed to see such an approach from a big brand like Croma. I will never suggest my friends and relatives to buy anything from here. It's been so many days i have been mailing then and call them, but I was only harassed by these people who just want to make money by selling defective products to the customers and ripping them off. This is my hard earned money. I will not let this thing go like this. And today i again got a call from samir pandey he said that sony is completely denying to replace your tv we can only repair that.. please i request sony to take this matter to seniors of sony electronics that how croma is selling defective sony products
And i want to speak to someone from sony electronics i have mentioned the number below. Was this information helpful? | 
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