Croma — Fridge installation not happening after 5 days since delivery

Hi there,
I bought a Croma 240 l double door auto defrost fridge online and this got delivered to my address on 12th June 2023. Since then 4 days have passed and nobody came for the installation. We contacted customer support numerous times and got the same message like the back office is informed and someone would call you. This is so frustrating and disappointing. We did a big mistake buying croma stuff. We paid the money, and the fridge is in my apartment but I can't use it because the installation is not happening. Croma service is so pathetic and poor.

here is my order number:TC[protected]
registered phone number: [protected]
- Joy