[Resolved]  Croma — Gift Card Balance worth 6000 LOST by Croma

Address:

Croma Kalyan Nagar, Bangalore 560043

Billing fault at Croma Store Kalyan Nagar, Bangalore

Gift card balance worth Rupees 6000 was lost by the billing team due to an error on Wednesday, October 5th.

No complaint registered proactively by the store agents and I was sent back empty handed with a promise that it would be resolved in 48hours.

I have followed up 6 times personally with the store support department (Bala) and head cashier (Chandraiah). But both of seem lost on where the solution is!! There is absolutely no sense o[censored]rgency in resolving the issue and the standard response i received till date is the backend team is working on it!

I've registed 2 online complaints on Croma website and guess what? No response to that too!

Croma simply has lost my valuable money and not ready to provide me the product.

This is daylight robbery!

Who can help me escalate the issue? I really don't want to make a ruckus in the store but that's my only option now.