[Resolved]  Croma — got damaged goods from croma

Address:Croma, DeepKamal Mall, Varachha Main Rd, Sarthana Jakat Naka, Surat, 395006, Surat, Gujarat, 394101

Invoice No. SLA[protected], 15/01/2020
Croma, DeepKamal Mall, Varachha Main Rd, Sarthana Jakat Naka, Surat, 395006

when we unwrapped packing we found damaged Morphy Richard OTG Oven When we took delivery The sales person didn't showed me by opening that package because they had no enough staff that time and he assured me that the Oven is in good condition no need to worry, we where also in hurry because we had to reach in a marriage function and give that gift so we didn't insist to open whole package, it was transported in car on back seat and had no any damage during transportation, it was gift wrapped but when our relative opened it it was damaged. but now i got call from croma that we can't do anything

OTG Oven is at our home Address : B 801 River Heaven motavarachha River Front Road, Mota Varachha, Surat

Please note that as you know we didn't check it during taking delivery because we where in hurry for marriage function
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Mar 14, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2020
Croma Customer Care's response
Greetings From Croma, I request you to kindly share you registered contact number and correct invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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We had shifted from noida to Hyderabad, need to reinstall ac, and do the service. Purchase in 2019
Contact [protected]
Croma Customer Care's response, Apr 27, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.

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