[Resolved] Croma — HI-Sense LED Television

Dhamodaran dinesh kumar

Sep 27, 2022

Address:

Croma online

I have Purchased a HI-Sense LED TV in Croma online store on 13th of September the same got delivered on 15th september after Installation I found that Speaker had some issue and the sound quality was pretty poor.I informed croma on this where they arranged technician to cross verify. based on the feedback from technician the speaker is defective, he asked me to return this product. I raised a return request by speaking to the customer support executive on 18th September even after several days I find no communication everytime I call to croma customer support I have been asked to narrate whole process after the purchase and they comeup with some alternate proposal but not ready to accept the return or either replace the speaker. I feel it's really worse to buy products with croma

Regards
Dinesh kumar

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Nov 1, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2022

Croma Customer Care's response Hello, we are sorry to hear about your concern. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.