[Resolved]  Croma — Highly unprofessional customer service.

Address:

Infiniti Retail Ltd. SCO 1094-1095, Sector 22-B, Chandigarh -160020

I happened to purchase a Samsung refrigerator yesterday (14/04/2021) from Croma, Chandigarh.
The fridge was delivered today at my home, however no one ever turned up from the installation team to set up the refrigerator until 6 hours later. Upon calling the Assistant Department Manager at Infiniti Retail Ltd. Sector - 22-B Mr. Chandra Prakash, very negligibly I was told not turn the refrigerator on as the installation team will visit in next 24-48 hours (which ideally should've visited within 2 hours of delivery). On telling him that it's not possible to not use the fridge, very conveniently Mr. Prakash had the audacity to tell me, "It's okay you've been living without a refrigerator for days now, two more won't hurt!"
That is not the kind of reply you expect from a customer service executive.