[Resolved]  Croma — Hitachi Air Conditioner

Address:

21093, ATS GREENS PARADISO, CHI-IV GREATER NOIDAazap

I purchased Hitachi Spilt AC on 29.05.22, there were problems since installation like leakage of water and leakage of cooling gas, etc. At the time of 3rd service in Mar'23 there was no gas in the AC. Again for the last 3-4 days, it is not cooling the room looks like there is an issue again with the AC. I made the complaint with CROMA customer care on 16.06.23 but to date, nobody visited to check the complaint. Yesterday I visited the CROMA center Greater Noida for the purchase of a new AC and also checked with the customer care executive about my complaint. He told me that your product is not under an extended warranty you have taken AMC for 1 year. It was very shocking to me that while I had taken the extended warranty, they have given me AMC. I did not check the invoice at the time of purchase this is my fault.
Kindly resolve the issue
1. Complaint should be attended on priority
2. Nobody will buy AMC with new AC purcahse, everybody will take the extended warranty.

Thanking You
Sandeep Ahuja
[protected]