[Resolved]  Croma — Horrible service by Croma Velachery

Address:

Tirupur, Tamil Nadu, 600091

This is with reference to my earlier complaints on Croma split AC dated 17/01/2017. As told by them that they have to change few things within the AC as because of that the gas leakage is taking place every six months and for that we need to spend 8000 to 9000 which we objected as we have already ended up paying 5000 to 6000 for different issues in the AC within 2 years of purchasing. After lodging the complaint they said they will do it freely but they visited and just refilled the gas without changing any other things which will cost 8000 to 9000. We have also updated dissatisfied comments in their service column of their agencies Jeevas inspite of which they closed the call. Since the day we purchased the AC every 6 months it will stop cooling and till the warranty period they did refilling of the gas immediately after the warranty expiry they started demanding for 5000 or 8000 giving different product problems. Our only mistake was we ended up believing that marketing person at Croma Velachery showroom located at grand mall who fooled us by convincing us for buying Croma ac instead of blue star. We need justice. I am almost due for my delivery and I really can't run behind them for rectifying the issues which is equivalent to begging to them looking at their rude and irresponsible behaviour. I just need replacement of the product for undergoing mental agony every six months because of such a worst product by tata and horrible service by croma. Looking for favourable solutions at least this than fooling us by just filling the gas.