[Resolved] Croma — I didnt received any cashback voucher yet!!

V i j a y

Jul 21, 2022

Address:

Bengaluru DC-D023, Infiniti Retail Limited | A Tata Enterprises, Croma, C/O JANAMUKHI WAREHOUSE, Sy. No 28/1,28/2,28/6, Mallarabanavadi Village,, Kasa

I purchased an phone 11 from croma online portal with Rs 2000 cashback offer through HDFC Credit card.
It has been more than 35 days since I made this transaction by still the cash back is pending .

I mailed their customer care id several times and have made at least 6 calls to their customer care number but I keep getting dragged around without any proper response.

I did not expect such a bad gesture from a Tata company.
Anyways lesson learnt ..

My order id :[protected]

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Aug 24, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Croma Customer Care's response This is certainly not the Croma experience we wish for you to have: hassle-free offers is what we aim for. We have noted down your details, and our customer service team will reach out to you regarding your cashback issue.

Verified Support

Jul 22, 2022

Croma Customer Care's response Hi, we are sorry for the hassle you faced, but are happy to let you know that a refund has been processed. We request you to check once with your issuing bank for further assistance.