[Resolved] Croma — Installation & Demo

Nelson Kapadia

Apr 11, 2023

Address:

C/62, Pavitrakunj Society, Near C.T.M.,, Ramol Road, Amraiwadi,

Hello Croma Team,

I am awaiting installation of my new Purchased ( Purchased on[protected] " HAIER INV/AC1.6T ELCL HS19ETXS5BE 5SNSR" Air Condition.

Despite so many follow-ups, phone calls, Reminders, WhatsApp messages, my Installation is still pending. Twice the complaint was lodged on Top Priority on your Customer Care, but very sorry to say Very careless ness Approach from CROMA Customer Care Team.

Highly disappointed.

Further, it was laughable to hear that my Alternate number is not Available with you. Every time I called, my verification was done with my Alternate number, and in the trailing mail you are mentioning as “Request you to kindly share the confirmation on the same or provide us the alternate number” SERIOUSLY..
Needless to mentioned that my experience at CROMA store was awesome and by Experience at Customer Care very disappointing.

Now, I beg to get my AC installation without any further delay.

A line of confirmation is expected in this regard,

Nelson M. Kapadia
(M) [protected]
Alternate Number - [protected]

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May 23, 2023

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2023

Croma Customer Care's response Hello Nelson, we are sorry for the delay in getting your product installed. We have made a note of your concern and contact details. We will get back to you with an update at the earliest.

Verified Support

Apr 18, 2023

Croma Customer Care's response Hello Nelson, as per the update from our team, we understand that the issue has been resolved.