Croma — Installation of croma 1 ton ac

Address:kolkata
Website:croma

I have installed my croma 1 ton ac crom INV/AC 1T CRLAIN0125T8654 5S by croma technician dated 31st Januray vide complain no-SR ID :BAC310123FS00168. After 2 months its occurs cooling problem. As a result i had to raise another complain vide no-SR ID :BAC280323FS02653. After visiting of technician told us that they did not install AC properly so all gases leaked, and they tightened the pipe and refill the gas. But Same problem occur after 1 months. So i had to raise another complain via no SR ID :BAC090523FS00130. That day another technician came and told that previous technician did not fixed the AC properly so all gas has been leaked. I did not pay this time and told to fixed my AC properly. But still i have mailed to customercare several times, and raise complain, But did not get any response, Croma officials intentionally rejects my complains. I did not what to do. For the unskilled croma technician i have to faced this kind of issue. Please help me in this regards to solve my proble.
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Hi Malay, we apologize for the inconvenience this has caused you. We have highlighted this issue to our concerned team, and we will get back to you with an appropriate resolution at the earliest. We appreciate your patience and understanding in the interim.
Dear Malay, after verifying with the appropriate department, we have determined that the product is no longer covered by warranty. Consequently, any repairs required would incur charges. Unfortunately, as you have declined to bear the costs, we regret to inform you that we are unable to fulfill your request. If there is any other way we can be of assistance, please do not hesitate to inform us.

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