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Electronics & Appliances
Croma

Croma — Invoice No: SLA037RS3786328 : Guarantee coverage period

Address:Ann Nagar East Chennai

Please see the invoice in subject line. Though the item was purchased as per the invoice date which is 27 jan 2022, , the installation was done only on the Installation date - 11 4/2022 after my multiple call request. Now there is an L3 error showing. I see it only legal from my side to ask Croma to cover and repair the L3 error as it is not yet one year from the date of installation.
I have been a faithful Croma customer for decades. The customer service says they cannot enterian my request under guarantee. This is not fair. Kindly help to solve .
I look forward to receiving your reply.
Regards
Shibu
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Comments

Hello Shibu, this is not the experience we would want you to have. We have made a note of your concern and order details. Kindly allow us some time to get this checked and get back to you with an update.
Reply
Hello, as per the brand update, the product is functioning as intended. Hence, the issue has been resolved.
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