Croma — Iphone 12 Mobile phone

Address:	Flat No - 4093, Prestige Royale Garden, Doddaballapur Rd, Bengaluru, Karnataka 560064
Website:	www.croma.com/my-account/service-requests

I bought iPhone 12 from Croma on 3rd July 2022 (Order ID: SOA[protected], after switching on the mobile I came to know that the phone has some issue with the display, due to which it has very low brightness. I raised the return request (SR[protected]) on 4th July 2022 soon after knowing this while requesting it was mentioned that I will get a solution within 24 hours so I waited but I haven't got any update from the Croma team then I made several calls to the customer care team, every time they were raising a new complaint and was asking me to wait for 24 hours. I finally got a call from them after several calls and now they are saying that they will send the device to a service center for repair. I have paid for a new device and not a repaired device so I have requested a refund but it has been more than 72 hours and whenever I am calling their customer care number I get the same reply "Sir resolution will be provided within 24 hours". Please help me in getting my hard earn money from them. The latest complaint ID is SR ID : SR[protected] which was raised on 5th July 2022.