[Resolved]  Croma — Issue with retailer (Delayed delivery and misleading sales)

Address:	Mumbai City, Maharashtra, 400086
Website:	www.croma.com

Hi Team,

I've been associated with Croma for long now and it has been my preferred choice for electronic equipment's always.

I would like to bring to you notice the drastic drop in customer satisfaction that i have experienced in my last purchase.

I wanted to purchase a desktop machine at Croma store in R-City Ghatkhopar Mumbai, i chose the product i wished to buy, i billed for the product. While verification of the product i wa told that the make and the color that i had selected is not available. On further discussion the store manager suggested he would arrange for the same product the very next day. With this assurance when i come back home and wait for an entire day, i have no updates on the delivery. The bill mentions delivery would happen between 9:00 am to 5:00 pm but i have not been contacted by Croma as yet and the only response i get from the call center executive is that the delivery is in progress. Are Croma customers expected to wait all day for a delivery confirmation? Is this the kind of service Croma delivers?

Request you to help me with this issue