[Resolved] Croma — kuvings b1700 juicer - delayed delivery

k_asif

from Delhi, Delhi

Address:

Ansal Plaza, Greater Noida, Gautam Buddh Nagar, Uttar Pradesh, 201309

This is in regard to an order i place with croma store located in ansal plaza, greater noida (Up). The order was placed on 15th december and full payment was made against invoice number sla[protected].

I was promised that it will be delivered at my home address within 4 days as the stock is available in mumbai warehouse.

I also called your customer support number on 24th december and requested them to file my complaint. They promised that complaint is filed and i will be receiving a ref number on my registered mobile [protected]. But i did not receive any complaint ref, neither someone called me from croma. I am surprised at such a bad customer and after sales support.

Today it is 25th december, 10 days have passed but i have not yet received the order. This was a gift for 24th december and croma has already ruined my experience.

Request you to escalate this matter with senior management at croma customer support for such a pathetic customer support.

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Feb 10, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Croma Customer Care's response Hi, as per our records, this issue has been resolved. Feel free to reach out to us at[protected] or write an email at [protected]@croma.com if you require any further assistance.

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Comments

Deepak Kumavat12

from Mumbai, Maharashtra

I had asked Croma sales executive to provide me with a laptop with good speed . The laptop which they showned me in the croma center was working good. But the one which they gave me is extremely slow. Even a browser take 2 minutes to open.

I want to return this laptop and buy the one with good performance.

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.