On the product specification page of Product ID 249476 of my recent Order ID:[protected] its stated under Additional Features -> included software "MS Office Home and Student 2021"
The attached mail from grievance.[protected]@croma.com confirming 2 thing that there was an error on part of croma website and the laptop has "MS Office 2019" specification.
Now the main question arises that I am decieved by the erroneous listing on part of croma as well aggrieved financially as well as mentally due to the strenuous follow up with the customer support to get an update since the last 11 days because of the erroneous listing on part of croma. Till date on record I have not received any resolution except for confirming the facts of the allegation.
Practical Resolution that I expect a responsible company like croma to provide.
Kindly issue me a "MS office 2021 key/installation" as the purchase decision has been made based on specification listed on the website as confirmed by you.
Or else
Kindly institute a refund of a similar financial amount that would necessitate purchase of "MS Office 2021" or compensate for the loss.
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